As a concept, sustainability focuses on meeting the needs of the present without compromising the needs of future generations. The concept of sustainability is composed of three pillars: economic, environmental, and social (also referred to as the three P's: profits, planet, and people).
The COVID-19 pandemic reshaped the operations of almost every businesses and industry across the globe. From remote working to restaurant curbside pick-up to retail BOPIS (buy online pickup in store) industries adapted to new consumer habits and preferences.